I have inherited a WB site written by another developer. It looks good and if customers pay by invoice the site works perfectly. If payment via PayPal is switched on and a customer chooses to pay by that method then sometimes (not always!) the back end system fails to store the order. The customer pays and gets a receipt from PayPal, but when the site owner looks for the order in the admin module, it isn't there. I've checked the db and the order definitely isn't there - it's not simply hidden. I think the problem may be to do with the session but debugging something like this seems impossible! Any ideas, any help gratefully received...
Hi pearsmoss
- Bakery Version?
- Readf about Bakery and PayPal: http://www.bakery-shop.ch/#paypal
- Make some tests upon payment completion.
- Wait for redirection from PayPal to Bakery shop.
- Break redirection by closing your browser or surfing to another site.
What happens regarding the Bakery/db entries?
- This pos (https://forum.websitebaker.org/index.php/topic,7834.msg115641.html#msg115641)t might give another hint...
Regards Christoph
Thanks Christophe
I think it's a modern version of Bakery because the files are dated 7 May 2010. I know this is a stupid question but how do I find the version number! I know that the main WB CMS is 2.8 because that's what it says in the top right hand cornner when I log onto the site CMS
If you go into the Add-On Section for Modules you have a dropdown for "Module Details". There you can find the Versionnumber of the Module.
cheers
Klaus
Hello, the same thing has happened to me as well. Everything has been working perfectly until a few weeks ago. Now when a customer makes a purchase, the order is not stored in the system, nor am I able to tell what the customer ordered. I receive a payment from paypal, but I don't know what was ordered because the description does not show in Paypal and is not stored in the administration panel. Has anyone figured out what's going on and what''s happening. I am using Website Baker 2.8 and have just installed the latest Bakery plugin because I thought that it would fix the problem.
Hi incitegraphics
Please set $testing = true; and report about debug messages:
https://forum.WebsiteBaker.org/index.php/topic,7834.msg115641.html#msg115641
Regards Christoph
Hi incitegraphics,
did you perform a test order? If at the end of the order process (back on the Bakery site afer Paypal payment) a red error message "The order could not be completed" or similiary is displayed, it might be a problem with the PHP fsockopen function.
I'm not sure yet, but I've figured out that the function is disabled on a server where I am struggling with the same problem, so this may be the reason why the Paypal payment can not be closed successfully in Bakery - and hence the order is not stored in the data base.
BR
-instantflorian.
Thanks, I changed the settings in the php pages as requested. I will try and run another test. I also completed a test and I receive no paypal errors. It appears as if it works, however, no item description comes through.